Privacy Policy

Effective Date: 24 January 2025

At Instar Partners Limited, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.instarpartners.co.uk or engage with our real estate advisory services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information You Provide to Us:

• Name, email address, phone number, and other contact details.
• Information related to your property or real estate needs, such as location, budget, and preferences.
• Any other information you provide when filling out forms, subscribing to newsletters, or contacting us.

1.2 Information We Collect Automatically:

• IP address, browser type, and operating system.
• Information about your visit, including pages viewed and time spent on the website.
• Cookies and similar technologies to enhance user experience (see Section 6 for details on Cookies).

1.3 Information from Third Parties:

• We may receive information from trusted third parties, such as business partners or publicly available sources.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide our real estate advisory services.
• To respond to your inquiries and communicate with you.
• To personalise and improve your experience on our website.
• To comply with legal obligations and enforce our terms of service.
• For marketing purposes, where you have provided consent.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have provided explicit consent (e.g., subscribing to newsletters).
• Contractual Necessity: To perform our obligations under a contract with you.
• Legitimate Interests: For purposes such as improving our services or preventing fraud.
• Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Trusted service providers who assist in delivering our services (e.g., IT providers, payment processors).
• Legal or regulatory authorities when required by law.
• Business partners with your consent.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When no longer needed, we securely delete or anonymise your data.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us:

• Remember your preferences.
• Understand website usage patterns.

You can manage your cookie preferences through your browser settings. 

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access your personal data.
• Correct or update inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to data processing.
• Data portability.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at scott@instarpartners.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. However, no system can be completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Instar Partners Limited

Marr House,

Broadgait

Gullane

East Lothian 

EH31 2DJ

E:  scott@instarpartners.co.uk

T:  +44 7825 420970

Thank you for trusting Instar Partners Limited with your personal information. We are committed to ensuring your privacy and satisfaction.